Homewood Suites By Hilton Columbus

Pulling teeth to get housekeeping to come regularly. Update: Few days in a row I asked for housekeeping and they don’t show. Another update: The next day I get “scheduled” for housekeeping and confirmed with front desk in morning. Come back to room still not touched. This would not be such a big deal but I need to know when they are coming to clean and I ask for cleaning when I’m not going to be in the room. I don’t like having to ask for trash bags and having to buy them for the room. To be clear. I’m only complaining for service that’s once a week. Nothing crazy

Comfortable stay at Homewood Suites in Columbus, GA. Room comes with full kitchen that includes stovetop and microwave as well as dishes, utensils and a dishwasher. There is also a small fitness center available on the first floor. Bathroom area is a little small in contrast to the rest of the room. The main con was the complimentary breakfast which was advertised as a key feature. The quality of the foods available were not good, and even tasted worse than the free breakfast that is served at cheaper hotels. There are plenty of other breakfast and meal options available nearby as the hotel is located on a busy strip. Would recommend primarily for lodging.

1sr room had very bad odor and sticker substance from unknown substances on entire floor in kitchen and bathroom. Second room mived to by staff had the hit water turned if in bathroom sink and shower spout was so loose it almost fell off. Staff took half off of bill and stated they were under new management. Staff was nice but due to conditions I cannot recommend this to others and will avoid staying there myself until improvements are made.

A complete nightmare! Three ROACHES racing on the counter, toilets constant running, stained and filthy couches and the smoke detector chirping. I took video if corporate needs to see. I shall NEVER set foot in this poorly managed hotel. This is not indicative of all Hilton hotels. Just this filthy place in Columbus GA. Oh I forgot to mention, the digital key hasn’t worked in a year. Plus the side doors will usually open without a key card. If you need an extra key card, they never ask for ID. You may even get double booked and have someone trying to get in your room at 3am like I did a few months ago. Spend a few extra dollars and at another Hilton.

It started with them not having a digital key ready for me when I arrived at 5 PM and, the official check-in time was 4 PM. I had purposely checked in ahead of time to make sure everything was ready. When I arrived, the desk clerk informed me that their digital key didn’t work 95% of the time. After they checked me in with a key, they sent me up to a room that was still being cleaned. The person cleaning the room asked me to wait for another 30 minutes. I was traveling with the toddler and an additional wait time when I had done my part was really taxing. The manager then sent me to another room. This room was shoddy, there was dust in the overhead fan, the tub was broken and obviously in disrepair, the couch was frumpy and broken, and the dishwasher was also broken. This was the worst experience I have ever had at a Hilton property. This property should not even have a Hilton designation. The brand Hilton implies quality and good customer service. Neither of these descriptions applies to this hotel or their staff.